Refund Policy

• The domain is not delivered within the stated time frame.
• Delivery does not match the listing (access/credentials not provided).
• The fault is determined to be on our side after review.

Refunds are credited to your prepaid balance and can be used for future purchases. They are not sent to crypto wallets. Balance is spend-only.

Open a support ticket from your orders page. Include the order reference and a description. Our team reviews every case; decisions are recorded with the reason.

Refunded domains are retired and not relisted.